Terms & Conditions — BT AI Data Plans

Effective Date: 10 August, 2026

TERMS & CONDITIONS

BT AI Data Plans Bhutan Telecom Limited (BTL)

1. Introduction & Acceptance of Terms

Welcome to BT AI Data Plans, a revolutionary digital service initiative by Bhutan Telecom Limited ("BTL," "we," "our," "us," or "Company"), a telecommunications and technology company registered under the laws of the Kingdom of Bhutan.

By accessing or using BT AI Data Plans through the My BT App, Banking Applications, or any related services, you ("User," "you," "Customer," or "Subscriber") agree to be legally bound by these Terms & Conditions, our Privacy Policy, and any other policies we may publish from time to time.

If you do not agree to these terms in their entirety, you must immediately discontinue use of our services. Continued use of BT AI Data Plans constitutes acceptance of these Terms & Conditions.

These Terms & Conditions are governed by the laws of the Kingdom of Bhutan and comply with all applicable regulations, including but not limited to the Consumer Protection Act of Bhutan, 2022, the Information and Communication Technology (ICT) Act of Bhutan, and telecommunications regulations established by the Bhutan Kuen Nyam Authority (BKA).

1.1 Our Vision: From TELECO to TECHNO

BT AI Data Plans represent Bhutan Telecom Limited's commitment to digital transformation and technological innovation. This initiative aligns with BTL's broader vision of evolving from a traditional Telecommunications Company (TELECO) to a comprehensive Technology Company (TECHNO), delivering cutting-edge AI-powered services and solutions to all citizens and businesses across the Kingdom of Bhutan.

Through BT AI Data Plans, we are committed to:

Providing accessible artificial intelligence services nationwide
Empowering citizens and businesses with digital tools and technologies
Bridging the digital divide across urban and rural communities
Supporting Bhutan's transformation into a knowledge-based digital economy

2. Services Description & Availability

BT AI Data Plans provide access to premium artificial intelligence services and tools, including but not limited to:

Interactions with multiple advanced AI models and platforms
Artificial intelligence-powered data processing and analysis
Prompt optimization and enhancement services
Image generation tools (subject to availability and model limitations)
Audio transcription and processing services
Text processing and AI-powered content generation
Additional tools and features as may be introduced from time to time

Nationwide Availability: BT AI Data Plans are now available to all BTL customers nationwide, including urban and rural areas across the Kingdom of Bhutan.

3. Payment Terms & Conditions

Payment Processing: All payments for BT AI Data Plans are processed exclusively in Bhutanese Ngultrum (Nu) through authorized BTL payment gateways, banking applications, and partner financial institutions operating in Bhutan.

Billing Information: You agree to provide accurate, complete, and current billing and contact information. You are responsible for keeping your mobile number, banking details, and other contact information up-to-date. Failure to maintain accurate information may result in failed payments and service suspension.

Failed Payments: If a recharge payment fails, the banking institution or BTL will attempt to process it again within seven (7) business days. If payment continues to fail after multiple attempts, your service may not be activated or may be suspended until successful payment is received.

Plan Validity & Renewal: All BT AI Data Plans have a validity period of 30 days from the date of successful activation. After the validity period expires, your allocated data quota expires and resets to zero. To continue using BT AI services, you must purchase and activate a new plan.

4. Refund & Cancellation Policy

Non-Refundable Services: All payments made for BT AI Data Plans are non-refundable, regardless of the extent of data usage during your subscription period. Once a recharge has been successfully processed and credited to your account, no refund will be issued for:

Unused or partially used data quotas
Partial validity periods or plan duration
Service interruptions, maintenance, or feature modifications
User dissatisfaction, changes in personal circumstances, or user error

Right to Cancel: You may cancel your subscription at any time by contacting BTL customer service or through the My BT App. Cancellation will prevent future plan renewals but will not result in a refund for the current active plan or any unused data.

Legal Exceptions: Exceptions to this non-refundable policy may be granted only where mandated by applicable law in the Kingdom of Bhutan, including the Consumer Protection Act of Bhutan, 2022, and telecommunications regulations. In such cases, BTL will comply fully with legal requirements and initiate appropriate refund procedures.

5. Data Usage Policy & Management

Definition of Data & Quota: "Data" refers to digital information transmission capacity measured in gigabytes (GB). Data is consumed when you access online services, stream content, download files, use AI-powered applications, or transmit information through the BT AI network.

Monthly Data Allocation & Reset: Each BT AI Data Plan includes a specific data quota based on the selected plan (4 GB, 6 GB, 10 GB, or 26 GB). The data quota is valid for 30 days from the date of successful activation. Data consumption resets automatically at the expiration of the 30-day validity period. Unused data does not accumulate or roll over to the next plan cycle.

Data Tracking & Monitoring: Subscribers can monitor their data consumption in real-time through the My BT App. BTL provides regular updates via SMS or in-app notifications when data usage reaches certain thresholds (e.g., 25%, 50%, 75%, 90% of quota).

Excess Data Usage: Once your allocated monthly data quota is exhausted, your connection speed may be throttled, or your access to certain services may be limited until you purchase a new plan. BTL is not liable for service interruptions or degradation resulting from exceeded data quotas.

Data Has No Cash Value: Data quota is strictly non-monetary with no cash value. Data may NOT be:

Refunded or exchanged for currency
Transferred to another user or account
Resold, rented, or leased
Converted into any form of credit or compensation

6. Intellectual Property Rights

BTL Intellectual Property: All materials, content, brand assets, logos, trademarks, the 'BT AI Data Plans' name, proprietary technology, source code, documentation, and network infrastructure are the exclusive intellectual property of Bhutan Telecom Limited. All rights are reserved under Bhutanese and international copyright and intellectual property laws.

Restrictions on IP Use: Without express written consent from BTL, you may not:

Reproduce, distribute, modify, or create derivative works from BTL materials
Use BTL trademarks, logos, or brand names without authorization
Decompile, reverse-engineer, or extract proprietary code
Sell, rent, or commercialize BT AI services without permission

7. User Restrictions & Prohibited Conduct

You agree NOT to use BT AI Data Plans for any of the following purposes:

Any activity that violates applicable laws, regulations, or court orders in the Kingdom of Bhutan or internationally
Hacking, unauthorized access, or attempting to circumvent security measures
Sharing account credentials or allowing unauthorized users to access your subscription
Reselling or commercializing access to BT AI services without permission
Generating, uploading, or distributing illegal, abusive, hateful, or discriminatory content
Creating or spreading misinformation designed to deceive or cause harm
Circumventing data limits or platform safeguards

Consequences of Violation: Violations may result in immediate account suspension, service termination, and potential legal action. No refunds will be issued for accounts terminated due to prohibited conduct.

8. Acceptable Use Policy

General Principles: Users commit to using BT AI Data Plans responsibly and in accordance with all applicable laws and ethical standards.

Prohibited Content: Users agree NOT to generate, upload, share, or promote illegal content, harassment, threats, sexually explicit material, hateful content, or information infringing on intellectual property rights.

Enforcement: BTL reserves the right to monitor, review, and enforce compliance with this Acceptable Use Policy. Violations may result in warning, suspension, or termination.

9. Limitation of Liability

"As-Is" Service Provision: BT AI Data Plans are provided on an "AS-IS" and "AS-AVAILABLE" basis without warranties of any kind.

Disclaimer of Warranties: BTL disclaims all warranties, including warranties of merchantability, fitness for a particular purpose, accuracy, reliability, uninterrupted service, or error-free operation.

Limitation of Liability: To the maximum extent permitted by Bhutanese law, BTL shall not be liable for indirect, incidental, special, consequential, or punitive damages resulting from service use or inability to use BT AI Data Plans.

Maximum Liability Cap: BTL's total liability for any claims shall not exceed the total subscription fees paid by you in the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Bhutan Telecom Limited, its officers, directors, employees, and agents from claims arising from your use of BT AI Data Plans, violation of these Terms, or any breach of applicable laws.

11. Age, Capacity & Parental Consent

Age Restrictions: BT AI Data Plans are not directed toward minors (individuals under 18 years of age in Bhutan) and BTL does not knowingly collect personal information from children without verifiable parental consent.

User Representation: By using BT AI Data Plans, you represent that you are at least 18 years of age and have the legal capacity to enter into this agreement.

12. Account Suspension & Termination

Right to Terminate: BTL reserves the right to suspend or terminate service at any time for violation of these Terms, non-payment, or security concerns.

No Refund Upon Termination: No refunds will be issued for accounts suspended or terminated for any reason. All subscription fees paid remain non-refundable.

13. Privacy & Data Protection

Your privacy and personal data protection are governed by BTL's separate Privacy Policy. By using BT AI Data Plans, you consent to the collection and processing of your information in accordance with our Privacy Policy and Bhutanese data protection laws, including the ICT Act of Bhutan.

14. Modifications to Terms & Services

Right to Modify: BTL reserves the right to modify these Terms & Conditions at any time. Changes are effective immediately upon posting.

Service Modifications: BTL may modify, suspend, or discontinue any plan, feature, or service without liability. Continued use constitutes acceptance of changes.

15. Governing Law & Dispute Resolution

Governing Law: These Terms & Conditions are governed by the laws of the Kingdom of Bhutan, without regard to conflict of law principles.

Dispute Resolution: Disputes shall be resolved through informal negotiation, mediation under Bhutan Chamber of Commerce and Industry rules, and binding arbitration if mediation fails.

Jurisdiction: Unresolved disputes shall be subject to the jurisdiction of the courts of Thimphu, Bhutan.

16. Entire Agreement & Severability

Entire Agreement: These Terms & Conditions, together with BTL's Privacy Policy, constitute the entire agreement regarding BT AI Data Plans.

Severability: If any provision is found invalid, it shall be severed, and remaining provisions shall remain in effect.

17. Customer Support & Contact Information

For questions, technical support, billing inquiries, or complaints regarding BT AI Data Plans, please contact Bhutan Telecom Limited:

Customer Service Hotline: 1600 (available 24/7)
Email: marketing@bt.bt
Website: www.bt.bt

Drophen Lam 2/28, Chubachu Post Box No. 134 Thimphu, Bhutan

18. Acknowledgment of Digital Transformation

By subscribing to BT AI Data Plans, you acknowledge and support Bhutan Telecom Limited's digital transformation journey from a traditional telecommunications company (TELECO) to a comprehensive technology company (TECHNO). Your usage and feedback contribute to advancing Bhutan's digital economy and technological capabilities on the global stage.